Customer Success Manager

As Dynamon continues to expand we now have a fantastic opportunity for a highly-motivated Customer Success Manager to join one of the most promising and fastest growing companies in Southampton, to help disrupt the transport and logistics industry through AI and big data analytics. We are looking for a technically savvy customer success manager who possesses a strong drive for results.  The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our clicustomer base.

 

Why work for Dynamon?

 Dynamon is one of the University of Southampton’s most successful spin-outs with global ambitions and you will be joining us at an early stage and taking part in our adventure as we work towards an imminent Series A investment round.

Logistics is one of the most important industries in the world. The cost and environmental impact of everything we buy is influenced by logistics. At Dynamon we think there are endless opportunities to make logistics more efficient, and we are building a team to solve this problem around the world.

As an employee of Dynamon, your compensation will include both a salary and share options in the company, giving you a unique opportunity to benefit from the hard work you put in. You will be working alongside an award-winning entrepreneur and be part of a rapidly growing team.

 

Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximising value.
  • Analyse customer data to improve customer experience.
  • Improve onboarding processes.
  • Mediate between clients and the organisation.
  • Aid in product design and product development.
  • In depth technical and functional knowledge of the full range of Dynamon Software products.
  • Demonstrate advanced insights and understanding of each customer’s business priorities and identify opportunities to add value.
  • Obtain client feedback to improve product performance.
  • Drive subscription renewals and identify new growth opportunities.

 

Essential Requirements:

  • Experience of working within the Automotive or Telematics industry
  • Experience in customer engagement and customer account management.
  • Proven ability to map customer’s business requirements to ensure product value.
  • Excellent executive management skills with an ability to establish strong relationships, advise and influence business decision makers.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities
  • Experience in document creation.

To apply please send your CV and cover letter to: hello@dynamon.co.uk.